PLACING AN ORDER
Placing an order through our website is not a legally binding agreement. Therefore, DUFFBEAUTY has the option to cancel your order due to printing errors, technical problems, delivery failures, and similar situations. A binding order confirmation / invoice will be sent to you when we have sent the items that you have ordered.
Once you have placed an order through our website, our system will automatically send you an email stating which items you have ordered. This is only an electronic receipt of your order. You should be aware that the automatic reply (through email) is not a legally binding order confirmation, whereby an agreement has been entered into.
At DUFFBEAUTY.com the following types of payments are used: Mobilepay, Dankort, Visa, Mastercard, Visa Electron, and Paypal. DUFFBEAUTY does not charge any fees on payments.
We offer the following delivery methods:
- PostNord with parcel delivery
- GLS Shop delivery (NO)
All orders delivered by PostNord have an expected delivery time of 1-5 business days, calculated from the day after the order confirmation has been received.
All orders delivered by GLS have an expected delivery time of 1-3 business days, calculated from the day after the order confirmation has been received. This can vary during peak periods, for example after Black Friday or during holiday seasons.
Other expected delivery time: 3-7 business days.
Our general delivery policy does not apply for pre-ordered products. Orders containing pre-ordered items will generally have a longer delivery time. If you have placed an order for a regular item in-stock and a pre-order item, your entire order will only be sent when the pre-ordered item is in stock. If you wish to receive your order within our standard delivery time, you must place your orders separately.
CANCELLATION OF ORDERS
Customers at DUFFBEAUTY have the right to cancel an order within 14 days. The cancellation period expires 14 days after the day you received your order. However, you must send us an email within 14 days stating that you wish to return your order and get a refund. The notice must be given by sending an email to firstname.lastname@example.org
You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to return your order. Please note that we do not cover the cost of return shipments. Upon return, you are responsible for the item being packed properly. You bear the risk for the package until we receive it. If you send the package without a return label, you must save the postal receipt and the tracking number.
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