Frequently Asked Questions

We ship orders in Denmark with GLS, which delivers on all weekdays as well as Saturdays to parcel shops that are open on Saturdays. Standard delivery time is 1-2 business days.

If you order before 12:00 on a Friday, your parcel will be shipped the same day and will be in transit over the weekend.

For orders placed during the weekend, we ship the following Monday.

Please note that you will receive an SMS when your parcel is ready for collection if you have chosen GLS parcel shop delivery. You can then collect your parcel during the parcel shop's opening hours.

If you want to cancel your order, send us an email as soon as possible with the subject line "Cancellation of 12345DK" - so we can help you quickly and easily.

If your order has already been packed, it can unfortunately not be cancelled.

When your order has been completed correctly, you will receive an order confirmation by email. This normally arrives a few minutes after you have placed the order, but it can also take a little longer.

If you have not received an order confirmation, it may be due to one of the following:
• Your order may not have been completed correctly, and no order has therefore been created
• You may have made a typing error when entering your email address
• The email has been sent, but ended up in junk/spam
• The email has not yet been sent from our servers due to a technical delay (this normally only happens in extra busy periods such as Black Friday and Christmas)

Still cannot find your order confirmation? Our customer service is ready to help you at hello@duffbeauty.com

If you have ordered the wrong product or product variant, please contact customer service as soon as possible at hello@duffbeauty.com

If your order has not yet been packed, there is a chance that we can still change your order.

Our customer service is open on weekdays between 9:00-16:00 and closed on weekends and public holidays.

If your order has already been prepared, we unfortunately cannot change or cancel your order.

We do our best to send the products you ordered, but if you have received the wrong product, please contact our customer service at hello@duffbeauty.com

To resolve this as quickly and easily as possible, please send us the following:

• Order number
• The name of the product you did not receive
• The name of the product you received by mistake
• A photo of the product you received, as well as your packing slip

We strive to deliver high-quality products. All our products go through a careful quality check. We also do our best to check the quality of every product before we send it to you. Errors can still occur.

If you receive a defective product, please contact us immediately at hello@duffbeauty.com

So we can resolve your case as quickly and well as possible, please send us the following:

• Order number
• A photo of the defective product
• Name of the product

Not quite. Traditional eyelash extensions are glued on one by one by a professional in a salon. Extended Lash is an innovative DIY lash system you apply easily at home.

The big difference is the technique: Extended Lashes are divided into small, feather-light clusters that you glue under your own natural lashes instead of on top. That completely hides the lash band, gives a fully seamless salon look and does not wear on your own lashes. It also takes only 10 minutes to apply and can easily be removed at home with our special remover when you want to.

• Regular false lashes: Have one continuous band, applied on top of your own lashes with classic lash glue. A perfect choice if you want a beautiful look for a single day or a night out, and want to take them off before bedtime.
  
  
• Extended Lashes: Are feather-light, small lash clusters applied to the underside of your own lashes with our long-wearing Bond & Seal and give a result similar to salon extensions. They are made for you if you want a look that lasts up to 7 days, so you can wake up with perfect lashes every morning.

Not at all! But as with anything new, it takes a couple of tries to find the technique the first few times. Most people find it is actually easier than applying regular strip lashes, because you work with small, light clusters instead of one long band that has to fit the whole eye.

Our boxes contain 36 handcrafted clusters, which is enough for 4-5 sets. One box will therefore typically cover about a month of use.

Our Extended Lash Collection is safe to use for pregnant women. We have taken safety into account in the development of our products. We always recommend that pregnant women consult their own doctor, as no two pregnancies are the same.

To get the best results with Extended Lashes, it is important to follow these steps:

1. Always make sure the area around your eyes and lashes is dry and free of oil, makeup and cream residue.
   
   
2. Before you start applying, curl your lashes, as this helps you get a better view under your lashes.
   
   
3. Place a mirror in front of you, angled upwards, so you can look down into the mirror. This will give you a better view under your lash line and make application easier and more precise.
   
   
4. Use your free hand to hold your eyelid up if you have trouble seeing properly under your lashes.

By following these simple steps you will get an optimal application of Extended Lash and a beautiful, long-lasting result.

1. Start with clean, dry lashes. Curl them lightly.

2. Apply a thin layer of Pro Bond under your natural lashes, about 1-2 mm above the lash line. Avoid combing through the lashes.

3. Then place your clusters under your own lashes, about 1-2 mm from the lash line. Adjust the placement to the lash look you want.

4. Gently pinch the lashes together with Elite Lash Applicator. Hold a light press for about 30 seconds.

5. Finish with a thin layer of Pro Seal along the lash line to remove tackiness and extend wear time.

Make sure to place your Premium Clusters at the right angle. Follow the natural curve of the eye to create a harmonious look.

Use the lash applicator to grip the tip of the clusters. This way the clusters will be the first thing that touches your lashes, not the applicator itself, which helps with a more precise and easy application.

Always take your time and be thorough during the process for the best results.

If you feel a sticky sensation after application, it is typically because too much Pro Bond has been used. Remember that only a very minimal amount of product is needed for a long-lasting look.

Keep good control of the amount and only dab on a thin layer during application. By using less product, your Extended Lashes will dry correctly, stay in place and feel comfortable.

You can wear Extended Lashes exactly as it suits you - either by applying and removing them daily or keeping them on for up to 7 days. It depends on your preferences, the right application and proper care. The lashes are designed to be extremely light to give a gentle experience and protect your natural lashes.

Yes, once the lashes are applied and sealed, they can handle water, so you can both shower and work out as normal. We do recommend that you keep the lashes completely dry for the first 6-8 hours after application so the adhesive can cure properly. When you shower, just avoid rubbing your eyes or letting water spray directly on the lashes.

• Avoid the lashes coming into contact with water for the first 6-8 hours.
  
  
• Avoid using oil-based products around the eye area, as this can loosen your lashes and reduce wear time.
  
  
• Avoid sleeping on your stomach or side when you are wearing Extended Lash, as this can ruin your lash look.
  
  
• Only pinch the lashes together with the applicator or completely clean fingers.

You can use lash serum while wearing Extended Lashes. Just make sure the serum is oil-free to keep the lashes' optimal wear time.

80 % of our customers find that they can reuse the lashes. Please note that we cannot guarantee this.

If you want to try reusing your lashes, we recommend soaking them in isopropyl alcohol for around 30 minutes. Then you can gently brush any leftover adhesive away with a spoolie or makeup brush.

When you first receive your Pro Bond & Seal, the bond formula will be extra runny. After a little time the formula will thicken slightly, which makes it easier to apply, and you can more easily avoid applying too much product.

To make sure the formula is not exposed to too much air, which can make it set and seem lumpy, avoid pumping air into the container. Always keep the area around the opening clean of any adhesive residue. The opening can be cleaned with isopropyl alcohol.

If the formula becomes lumpy and you want a more fluid consistency, you can try one of the following tips:

1. Warm the tube between your hands or the backs of your knees.
2. Place your Pro Bond & Seal in a bag and seal it tightly. Then put it in a bowl of warm water.

These methods will help make the formula more fluid again. Only warm the product gently and avoid overheating, as that can affect the product quality.

- Easy Lashes do not require Bond & Seal, are placed on the wet lash line and have a wear time of up to 5 days.

- Extended Lashes are applied with Bond & Seal, placed about 1-2 mm above the wet lash line and last up to 7 days.

No, the lashes are specially designed to take extra good care of your own natural lashes. Thanks to the mild adhesive band and the ultra-light weight, they are extremely gentle on your eyes. They are just as easy and gentle to take off as they are to put on.

Easy Lashes are our most beginner-friendly lashes. They require neither experience nor a special technique. Just place the lashes under your own lashes, pinch them lightly together - and you are ready.

Some styles contain 40 clusters, while others contain 48 clusters. On average, one box is enough for about 5-8 full applications, depending on how full a look you want.

Yes, our lashes are safe to use during pregnancy. We always recommend consulting your own doctor before use.

To get the absolute strongest hold and make sure your lashes sit optimally, we recommend following these 5 simple steps:

1. Make sure your own lashes are completely clean, dry and free of oil products before application.

2. Give your natural lashes a light curl with a lash curler first. That makes it much easier to place Easy Lashes correctly.

3. Avoid exposing the lashes to water, steam and sweat for the first 6-8 hours after you have applied them. That gives the adhesive time to cure properly.

4. In general, avoid picking at or adjusting the lashes with your fingers during the day. Our hands have natural oils and product residue on them, which can dissolve the adhesive.

5. Always use oil-free products on your face - that includes your facial cleanser, eye cream and makeup remover. Anything that comes into contact with the eye area should be 100 % oil-free so it does not weaken wear time.

We recommend using our 'Elite Lash Applicator', which is designed with a non-sticky coating to make application easier and reduce the adhesive sticking to the applicator.

Easy Lash is placed on the underside of your natural lashes, right along the lash line. Right after application you may feel a slightly sticky sensation if you squeeze your eyes shut. This disappears when the adhesive has set.

Right after application you may feel a slightly sticky sensation if you squeeze your eyes shut. This disappears when the adhesive has set. If it still feels a little sticky, we recommend using our Pro Seal.

The lashes last up to 5 days.

Yes, the lashes are 100 % waterproof. You can therefore shower, work out, sweat and live your life exactly as usual. The only thing to remember is to keep the lashes completely dry for the first 6-8 hours after application, so the adhesive has time to cure fully.

- Oil-based products around the eyes.

- Letting water jets from the shower hit the lashes directly.

- Touching or picking at the lashes unnecessarily.

Yes, you can. We do recommend choosing a lash serum without oil, as oil can dissolve the adhesive and affect the lashes' wear time.

Yes, if they are applied during the day and taken off again in the evening. If you have worn the lashes for up to 5 days, you can remove any leftover adhesive and reuse them with our Pro Bond & Seal. For hygiene reasons we do recommend using a new set.

Everything you need is included! In the box you get 30 press-on nails in 15 different sizes, so you are ensured a perfect fit. It also includes nail glue, a nail file, an alcohol wipe and a practical cuticle pusher. In other words, you are ready to do a full manicure right away.

For the best fit, the nail should cover your natural nail from side to side, without going onto the skin. If you are unsure between two sizes, we recommend choosing the smaller one.

Yes. Each pack contains 30 nails in 15 different sizes, so you have a good chance of finding the perfect fit for each nail.

If you are unsure between two sizes, we recommend choosing the smaller one.

For the best fit, the nail should cover your natural nail from side to side, without going onto the skin.

No, press-on nails are generally not harmful when they are applied and removed correctly.

Always prepare your natural nails thoroughly so they are clean, dry and free of oil. That ensures the glue adheres correctly and reduces the risk of moisture under the nail. Avoid pulling or ripping the nails off, as that can damage the natural nail. Follow our guide to gentle removal instead, for example with warm water or Nail Glue Remover.

After removal we recommend caring for the nails with nail oil to keep them healthy and strong.

When you use the included nail glue, your press-on nails can last up to 14+ days. Wear time can vary depending on which glue you use:

Included nail glue: up to 2+ weeks

Nail Glue Brush On: up to 3 weeks

Instant Pro Press-on Tabs: up to 7 days

Make sure your natural nails are clean, dry and free of oil before application.

1. Trim your natural nails, push the cuticles back and clean them with an alcohol wipe to remove dust and oil residue.
   
   
2. Choose the size that best fits your natural nails.
   
   
3. Apply the nail glue and wait about 30-40 seconds. To avoid air pockets under the nails, apply a sufficient amount of nail glue.
   
   
4. Apply the press-on nail. Place it close to the cuticle and keep the nail straight. Press down for about 40-60 seconds.

Avoid water for the first few hours so the glue can cure properly. It can also help to apply the nails in the evening so the glue can cure overnight.

If you want even longer wear, you can use our Nail Glue Brush On, where the nails can last up to 3 weeks.

Yes, absolutely. Once the glue has set, our press-on nails are 100 % waterproof. You can wash your hands, shower, swim, go to the spa and live your life completely as normal.

The only important tip: Avoid getting water on your hands for the first 2-3 hours after application, so you get the absolute maximum wear time.

If a nail comes loose, you can easily put it back on. Just make sure both your own nail and the back of the press-on nail are clean and free of old adhesive residue. File your own nail lightly to roughen the surface, add a new drop of glue, and press the nail firmly for 30 seconds. Since you have 30 nails in the box, you also always have extra sizes on hand if you lose a nail completely.

For easy and gentle removal we recommend using our Nail Glue Remover. This method dissolves the glue effectively and helps protect your natural nails.

How to do it:

1. Use the included cuticle stick to gently lift the sides of the press-on nail until a small gap appears.
   
   
2. Apply 1-2 drops of Nail Glue Remover in the gap.
   
   
3. Leave the remover to work for 5-7 minutes so the glue can dissolve.
   
   
4. Gently lift the nail off. Repeat as needed until all nails can be removed easily.

If you do not have our Nail Glue Remover, you can follow these steps:

1. Apply nail oil or baby oil along the cuticles and massage it in.
   
   
2. Soak your nails in warm soapy water for 20-30 minutes.
   
   
3. Gently loosen the nails by lifting them from the sides. If they do not release, soak them in warm soapy water again.
   
   
4. Remove any leftover adhesive by buffing the nails lightly.

Yes, our press-on nails can be reused. You can either apply nail glue again or use Pro Tabs. For the best wear time we recommend removing all old adhesive residue before the nails are reused.

How to remove adhesive residue:

- Gently file the glue off with a fine nail file

- Apply a few drops of Pro Nail Glue Remover, wait a few minutes, then gently push the glue off with a cuticle stick.