Frequently Asked Questions

Below are questions we frequently receive about including payment & shipping, care and maintenance of our products, use and application, return policy, and much more!

  • Do you ship internationally?
    • We offer Free worldwide shipping on all orders over 250DKK. Please note that dependig on your location, shipping times may very.

  • Can I track my order?
    • Orders within Denmark & Sweeden is provided with tracking.
      All internaional orders over 800DKK is provided with tracking.

      Once your payment is approved, you will reviece an e-mail when your order is processed (may take up to 48hours). And once your order is shipped out you will recive a second email with your tracking number provided.

  • What form of payments do you accept?
    • DUFFLashes accepts these following payments:
      MobilePay, Visa, Mastercard & PayPal. Please note that all transactions will be processed in DKK.

  • Our Return & Exchange policy
    • If you are not 100% satified with the items you purchased, we will promise a full refund with 14 days from delivery date.
      All we ask is for you to return the item in its original packing along with your invoice.

  • How to submit a Return & Exchange
    • To request a refund or excange, please send us an email to: info@dufflashes.dk with your full name, order number and reason for return/exchange.

      Only items purchased on DUFFBeauty.com will be accepted. If your items were purchased at an authorized retailer, please concact the retailer dirrecly to arrange a return.

  • When will I recieve my refund?
    • Please allow 1-2 business days once we have recieved the returned package to process your return. Once the return has been completed, you will recive an email confirming both the return and refund have been completed. Please note, that all refunds are applied to original method of payment and it can take up to 5 business days.

  • How do you apply DUFFLashes
    • Our felxible and soft cotton-tread band makes lash application much easier and faster.

      If you’re a lash-newbie then keep in mind that practice makes perfect! And we always recommend using our Easy Lash Applicator
      Click here

      and watch our step-by-step video here
      Click here for the perfect lash application.

  • How do you clean DUFFLashes
    • DUFFLashes are high quality false lashes that can be reused over 25 times! And to ensure you get the most use out of your DUFFLashes we recommend you to take good care of them and clean them after every 2-3 use.

  • What are DUFFLashes made of
    • DUFFLashes are handcrated eyelashes using the finest materials. They are each made of korean silk and human hair to ensure an beautiful and seamless blend with your natural lashes.

  • Does my DUFFLashes come with lash glue and applicator?
    • Our single-pack lashes do not come with lash glue or lash applicator. These are sold separately. You can find our DUFF Lash glue here
      Click here

      and our Easy Lash Applicator
      Click here

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